Delinquency rates could get worse. Here’s a win-win solution

Delinquency rates could get worse. Here’s a win-win solution

Delinquency rates could get worse. Here’s a win-win solution

Credit card delinquency rates have climbed to 3.2%, their highest level in over a decade. As millions of Americans navigate new cuts to essential programs, those numbers could soon rise even higher. 

These delinquencies aren’t just bad for consumers — they’re a serious pain point for financial institutions. 

Have you considered how your organization will manage this challenging landscape amid rising delinquencies? 

It’s possible to avoid the internal panic and executive-level pressure to act that comes with these noticeable spikes in delinquencies with SpringFour.

SpringFour reduces delinquencies by empowering organizations to deliver vetted financial health resources that their customers can access for free to lower household expenses and improve their financial situation.

With SpringFour, organizations:

☑️  Build customer loyalty

☑️  Improve portfolio performance

☑️  Drive increased repayment rates

How SpringFour Helps Prevent Delinquency

Using SpringFour at key moments in the customer journey increases customer engagement, drives repayments, and delivers measurable ROI. There are many ways you can use SpringFour to drive positive outcomes and reduce delinquencies for your customers and your business.
Timely Help, Tangible Impact: Seasonal Campaigns That Deliver
Whether it’s time to pay taxes in the spring, utility costs are rising in the summer and winter, or student loans are re-circulating at the beginning of the school year, your customers need help navigating their current financial challenges. SpringFour helps you adjust your messaging seasonally based on your customers’ most pressing challenges to demonstrate that you understand their needs and will support them with actionable, trusted resources to get back on track with payments.
Partnering with SpringFour allows us to directly address our customers’ needs in a way that we could not do alone.
Raul Vazquez

CEO, Oportun

For Life’s Toughest Moments: Help Customers Navigate Hardship with Actionable Financial Health Resources
Timely access to relevant financial resources during hardships can prevent delinquencies and improve outcomes for both the customer and organization. Connecting customers with trusted financial health resources conveys empathy and provides immediate, actionable support. Providing actionable solutions to financial challenges sets customers up for success in making payments in the future.
I deal with foreclosure clients, so having the HAF resources from SpringFour was very helpful and saved my clients anywhere from $20K-80K and some even received second round options for further assistance. Some clients received a reduction in their mortgage payment which put money back into their monthly budget for other expenses or savings.
Agent using SpringFour

From Advice to Outcome: Financial Health Resources That Go Beyond Education
Offering financial health resources alongside educational content turns learning into behavior change. It improves customers’ ability to make payments, reducing delinquencies and strengthening your role as a long-term financial partner. Plus, SpringFour’s expertly-authored Financial Health Resource Guides are embedded in search results and provide money-saving tips and information on a variety of financial health topics, such as accessing food assistance, saving money on home repair, expanding job opportunities, and more.
While Self can help customers with some aspects of their credit building journey, we can’t help with everything. To date, we’ve passed 3 million referrals to SpringFour’s resources through our marketplace. And it’s things that our customers need: food insecurity, information on utilities, information on apartments and how to get affordable rentals. It’s been a great way to round out Self’s products in other ways to get them what they need.
Julie Szudarek

CEO, Self

Drive Real Change: Build Stronger Communities with Trusted Financial Health Resources
When connected to local nonprofit and government resources, community members can free up money to cover payments and reduce the chance of falling behind. Proactively offering resources at community touchpoints helps customers stabilize finances before delinquencies escalate. Prevent delinquency by meeting customers where they are — in the community — and equipping them with the resources they need to stay financially stable, while also reinforcing regulatory, financial, and reputational goals.
We believe that financial empowerment is an important first step in helping to transform lives and communities… This is part of our commitment to build strong communities and to keep customers at the center of everything we do.
Kala Gibson

Chief Corporate Responsibility Officer, Fifth Third

Help That Prevents Hardship: Keep Customers on Track with Proactive Financial Health Resources
Reaching out before delinquency with meaningful support helps customers avoid falling behind. It enhances customer retention, improves repayment, and reflects a proactive, customer-first approach. Addressing root causes for why customers are struggling to make payments — by connecting customers with vetted financial health resources — better positions them to keep up with their payments, improves trust and engagement, and strengthens loyalty and customer relationships.
SpringFour saved me hundreds of dollars and put me in contact with organizations that helped me in a bind.
Customer using SpringFour

Start driving impact for your customers, employees –– and your bottom line. Email us at impact@springfour.com.

TESTIMONIAL

“SpringFour offers one set solution that’s a no-brainer… And if we’re genuinely interested in helping [our customers] make that financial progress, what I call real financial progress, we have to think outside the box. We have to look for new solutions. We have to think ‘What else is out there that we can use to help our clients?’ But it has to start with a mindset that has to change where we’re not in the business of collecting money, we’re in the business of offering solutions.”

– Anuj Vohra, Head of North America Collections, BMO

Awards and Recognition

          

           

       

    

 

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info@springfour.com
866-732-2246

4035 Ridge Top Road Suite 600 
Fairfax, VA 22030

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How you can help customers navigate federal spending cuts

How you can help customers navigate federal spending cuts

How you can help customers navigate federal spending cuts

With the recently passed Big Beautiful Bill and potential cuts to programs in the federal fiscal year budget 2026, millions of Americans are navigating massive changes to essential programs, including cuts to Medicaid and SNAP. As a result, many people don’t know where they’ll turn for the food and healthcare they need and may fall prey to misleading or fraudulent information.

Have you considered how you’re going to support your customers amid high costs and rising delinquencies? 

To meet this moment, SpringFour has expanded its resource offerings to ensure families can access support available from trusted organizations.

With SpringFour, our clients can:

  • Provide their customers a source of truth with reliable resources vetted by SpringFour’s expert team
  • Help prevent malicious actors from taking advantage of people in their time of need
  • Connect customers with ways to reduce household expenses, which can lead to a decrease in late payments and delinquencies

Make it easier for your customers to find support from vetted resources with SpringFour’s digital solution.

Double down on real-time impact while powering repayment rates and customer loyalty. Get started now — email us at impact@springfour.com.

“[My bank] offers your service on their app… I love your site. It’s easy to use and has resources no one has told me about yet. Thank you!”

– SpringFour user

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info@springfour.com
866-732-2246

4035 Ridge Top Road Suite 600 
Fairfax, VA 22030

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Just released: Q2 Impact Report

Just released: Q2 Impact Report

Just released: Q2 Impact Report

📣 We’re excited to share SpringFour’s Q2 2025 Impact Report — a quarter that saw record demand, meaningful outcomes, and deepened impact across the board. 📈
Today, shifting government benefits, rising scams, high costs, and record household debt continue to create uncertainty and challenges in making payments for millions of Americans. 

In Q2, SpringFour met this moment — and continues to do so — delivering real help to people in real time as well as driving measurable business outcomes for our partners. 

 

Read this report to explore:

➡️  Q2 2025 impact at a glance

➡️  Leading organizations we partner with to deliver impact 

➡️  Financial health challenges consumers are facing

➡️  Growing demand across SpringFour’s areas of support

➡️  How our clients made a difference with SpringFour

➡️  SpringFour’s newest Financial Health Resource Guides

➡️  SpringFour’s industry leadership

As financial pressures grow, SpringFour remains a trusted ally — empowering individuals to stay resilient and helping organizations deliver both impact and business value.
Thank you, as always, for your partnership,

Rochelle Nawrocki Gorey

Founder & CEO, SpringFour

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info@springfour.com
866-732-2246

4035 Ridge Top Road Suite 600 
Fairfax, VA 22030

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What consumers want isn’t a budgeting tool — it’s an immediate path toward financial health

What consumers want isn’t a budgeting tool — it’s an immediate path toward financial health

What consumers want isn’t a budgeting tool — it’s an immediate path toward financial health

When I read the press release on J.D. Power’s latest Financial Health and Advice Satisfaction Study, one line stood out to me more than any other:

“Buzzwords like personalization and tailored advice get thrown around quite a bit among banking professionals, but this is much bigger than a marketing exercise.”

Jennifer White

J.D. Power

I couldn’t agree more.

At SpringFour, we’ve been building solutions around this exact idea for nearly two decades. And we’ve always known the real work is about impact.

Real financial health requires more than advice. It requires access. When someone’s struggling to pay bills, afford child care, or keep up with medical expenses, suggesting they stick to a budget or start saving for a long-term goal doesn’t help unless we’re also pointing them toward ways to actually do that. That’s where SpringFour comes in.

We connect people to trusted, nonprofit and government resources that help lower household expenses in areas like food, utilities, employment, and healthcare. It’s not theoretical — it’s immediate, actionable support, embedded into the banks and lenders they already trust. In 2024 alone, we delivered more than 8.5 million financial health referrals.

So when J.D. Power reports that 43% of U.S. retail bank customers are now considered financially vulnerable, it confirms what we already know: people are looking for more than tips; they’re looking for tools.

They want tangible, actionable support. And they’re not just open to receiving it from their banks — they expect it. And that is great news for us in this industry — because this is relatively easy to solve.

The study found that 26% of all bank customers — and 36% of those under 40 — are actively seeking financial guidance. Yet ,one in five customers who researched budget management tools never ended up using them.

Why not? Perhaps the tools weren’t useful or relevant. 

Awareness does not equal access and delivering educational resources is not sufficient. If banks truly want to help their customers improve their financial health, then they need to move beyond sharing advice like “budget and save.” They need to provide people with vetted, accessible ways to save by helping to reduce household expenses or access programs that can assist. Available technology solutions exist to do so and are built to easily scale. 

Many banks are ahead of the curve here. Capital One, Fifth Third, M&T Bank, and others that partner with SpringFour are embedding vetted financial health tools into their digital platforms. And the results speak for themselves — with increased engagement, improved payment rates, and stronger customer trust.

Consumers are struggling because they’re stuck — and they’re telling us, clearly, that they want us to help.

So here’s my question: if we know what works, and we have the tools, what are we waiting for?

Rochelle Nawrocki Gorey

Founder & CEO, SpringFour

Awards and Recognition

          

           

       

    

 

DRIVE IMPACT WITH US

info@springfour.com
866-732-2246

4035 Ridge Top Road Suite 600 
Fairfax, VA 22030

JOIN OUR MAILING LIST

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