Building Credit by Building Partnerships: A SpringFour and Self Case Study
When your customers are financially healthy, everyone wins.
With our cloud-based platform of 18,000+ vetted financial resources, you can easily connect your customers to the support they need to regain financial control, repay loans, reduce expenses, and get back on track with payments.
When your customers are financially healthy, everyone wins.
With our cloud-based platform of 18,000+ financial resources, you can easily connect your customers to the support they need to regain financial control, repay loans, reduce expenses, and get back on track with payments.
Our Solutions Make an Impact
SpringFour subscribers made 2 million referrals year-to-date in 2020 that
connect consumers with local financial health resources to get them back on track.
Improved Customer Experience
On average, 90% of users believe customers felt more positively about their company after receiving SpringFour referrals.
Increased
Payment Rates
Customers are 10% more likely to remain current on their mortgage payment after receiving SpringFour referrals.
Reduced Customer Expenses
On average, customers save $250 per month after receiving SpringFour referrals.
See SpringFour’s mission and response to COVID-19
in this 2-minute video.
You’re in Good Company
You’re in Good Company
SpringFour + BMO
JENNIFER MOTA Senior Manager for the U.S. Collections Call Center
“I think our customers are shocked that we are providing assistance and not just demanding money. Many have thanked us for offering potential solutions that other institutions are not offering.”
JENNIFER MOTA Senior Manager for the U.S. Collections Call Center
Testimonials
I really think that every single lender should be helping their borrowers any way they can in this environment we’re in today. And this [SpringFour] provides resources, it provides information, and really, when it comes down to it, it’s going to increase your bottom line by helping your collections. So, while I never really say this, I think every lender in the country should be using SpringFour or resources like it.
PETER RENTON
Co-Founder and Chairman of LendIt Fintech, Founder of Lend Academy
We are excited to take a step forward in enhancing the level of financial support we offer our customers by leveraging SpringFour’s resources. We are committed to aiding customers in their journey to achieve and sustain financial stability.
ERNIE JOHANNSON
Head of U.S. Personal and Business Banking, BMO Harris Bank
Partnering with SpringFour allows us to directly address our customers’ needs in a way that we could not do alone.
RAUL VAZQUEZ
CEO, Oportun
Every day we use SpringFour because it gives our counselors the ability to address our clients' overall financial health. We use S4 with every client interaction so we can be sure to create meaningful, lasting impact on their financial lives. SpringFour referrals are key to reducing household expenses and when we do people are able to get back on track and even begin to save again.
JIM TRIGGS
President and CEO, Money Management International
We asked and we received! Thank you for taking our feedback to heart. We appreciate this wonderful resource!
JUSTIN WALLER
Senior Vice President of Operations, Credit.org
We can make the SpringFour resources highly available to our customers in a time when they need it. We have done measurements of customers who accept SpringFour referrals and they are substantially more able to bring their loans current.
BEN SCHACK
Head of U.S. Digital Partnerships, BMO Financial Group
Partnering with SpringFour allows us to provide additional financial wellness resources to consumers who are struggling financially. Those facing unemployment or financial stress benefit from local referrals that SpringFour seamlessly provides.
DAN MURRAY
Senior Vice President, SafetyNet
I honestly don't know how any counseling agency can do their job without SpringFour. This is the best tool you can give your counselors and coaches to help the families that reach out for assistance.
RICO DELGADILLO
President and CEO, Balance
SpringFour has been a great partner for us — not only from a mission and values-alignment perspective — but also because they have been proactive in helping us ensure that we are getting the most value out of their products. The more our employees and customers are aware of the resources available to them, the better equipped we are to empower them to help improve their financial futures.
NATASHA ANAND
VP of Social Impact, OppLoans
The value prop of SpringFour matches directly with what our customer base has told us they need. And it's provided a trustworthy, recommended way for them to navigate resources that they many times didn't realize existed.
BRETT BILLICK
Chief Marketing Officer, Self
At Enova, Customer First has always been one of our core values. Throughout the COVID crisis, we've worked with our customers to expand our flexible payment options and provide our customers with resources to navigate heightened financial insecurity. As part of these efforts, we were thrilled to offer our customers access to SpringFour's platform of trusted, local resources to better help them stay on track financially through COVID and beyond.
KELLY JORDAN
Head of Consumer & SMB Marketing, Enova
I really think that every single lender should be helping their borrowers any way they can in this environment we’re in today. And this [SpringFour] provides resources, it provides information, and really, when it comes down to it, it’s going to increase your bottom line by helping your collections. So, while I never really say this, I think every lender in the country should be using SpringFour or resources like it.
PETER RENTON
Co-Founder and Chairman of LendIt Fintech, Founder of Lend Academy
We are excited to take a step forward in enhancing the level of financial support we offer our customers by leveraging SpringFour’s resources. We are committed to aiding customers in their journey to achieve and sustain financial stability.
ERNIE JOHANNSON
Head of U.S. Personal and Business Banking, BMO Harris Bank
Partnering with SpringFour allows us to directly address our customers’ needs in a way that we could not do alone.
RAUL VAZQUEZ
CEO, Oportun
Every day we use SpringFour because it gives our counselors the ability to address our clients’ overall financial health. We use S4 with every client interaction so we can be sure to create meaningful, lasting impact on their financial lives. SpringFour referrals are key to reducing household expenses and when we do people are able to get back on track and even begin to save again.
JIM TRIGGS
President and CEO, Money Management International
We asked and we received! Thank you for taking our feedback to heart. We appreciate this wonderful resource!
JUSTIN WALLER
Senior Vice President of Operations, Credit.org
We can make the SpringFour resources highly available to our customers in a time when they need it. We have done measurements of customers who accept SpringFour referrals and they are substantially more able to bring their loans current.
BEN SCHACK
Head of U.S. Digital Partnerships, BMO Financial Group
The simplicity of SpringFour’s desktop application and customer-facing web search tool allowed us to integrate seamlessly into our contact center and web channels with ease. The search functionality empowers our agents to efficiently offer meaningful solutions to struggling homeowners, maximizing the value of every customer contact.
DAN MURRAY
Senior Vice President, SafetyNet
I honestly don’t know how any counseling agency can do their job without SpringFour. This is the best tool you can give your counselors and coaches to help the families that reach out for assistance.
RICO DELGADILLO
President and CEO, Balance
SpringFour has been a great partner for us — not only from a mission and values-alignment perspective — but also because they have been proactive in helping us ensure that we are getting the most value out of their products. The more our employees and consumers are aware of the resources available to them, the better equipped we are to empower them to help improve their financial futures.
NATASHA ANAND
VP of Social Impact, OppLoans
The value prop of SpringFour matches directly with what our customer base has told us they need. And it’s provided a trustworthy, recommended way for them to navigate resources that they many times didn’t realize existed.
BRETT BILLICK
Chief Marketing Officer, Self
At Enova, Customer First has always been one of our core values. Throughout the COVID crisis, we’ve worked with our customers to expand our flexible payment options and provide our customers with resources to navigate heightened financial insecurity. As part of these efforts, we were thrilled to offer our customers access to SpringFour’s platform of trusted, local resources to better help them stay on track financially through COVID and beyond.
KELLY JORDAN
Head of Consumer & SMB Marketing, Enova
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Awards and Recognition
