by SpringFour | Jan, 3, 2017 | Default
As part of 1871′s WiSTEM program, each week founder’s have a session fondly referred to as “RockStar Roundtable” in which founders and CEOs of startups come to share their journeys in the start up world. It’s easily become a session favorite for all of the women participating in the cohort. It allows us an opportunity to get a glimpse into the daily lives and grinds of those that have come before us, for those looking in from the outside at those that have “made it.” It’s an opportunity to hear of mistakes and achievements made, pivots, and daily doubts.
Hearing the real and often raw experiences behind a founder’s journey has stoked the fire in our bellies that motivates us to turn dreams and visions into the next big thing. To hear the similarities of what it takes to build successful companies and know that we are not alone in our struggles and doubts is incredibly powerful.Success is certainly not born overnight rather often a result of a series of small, yet significant actions and moments that gain traction and attention from the outside world.
The “Rockstars” have shared the highs and the lows, the seemingly endless days of doubts and worry that come from starting and running a business, the sleepless nights wondering how payroll will be met, or rebounding from a bad hire, and the joy and validation of receiving that first check. To say it’s helpful to hear common themes on the road to success is a huge understatement.It’s the oxygen to our face mask. We are not alone.
In this latest roundtable, the rockstar wisely suggested that as entrepreneurs we continue to keep focused on the why of our business. It’s easy to get caught up in the what of our business which can lead to to detours that aren’t always recognized as such until it’s too late. This can result in bad decisions, time and money wasted and momentum lost. The “why” must be kept front and center.
At SpringFour, we are focused on the why- making certain consumers have better opportunities to pay their bills, build savings and financial resiliency. Every day, through the SpringFour platform, we help people save money, get caught up on bills, and live a more financially secure life.
With SpringFour, a senior citizen can reduce her prescription costs from $600 to $300 a month allowing her a little more cushion to pay her other bills and a family who once spent over $100 a month on check cashing fees is now banking with a mainstream financial institution and can use that savings towards other household expenses.
Each month, SpringFour is making over 100,000 referrals that result in savings just like these for thousands of families across the U.S.
It’s these stories of impact that provide us with the why of what we do and motivate our team to stay focused- curating additional resources, enhancing our technology and user experience, and reaching out to potential subscribers—because we believe that consumers need and deserve to be connected to local resources that can and will make a difference in their financial lives. It hasn’t been easy building a for profit company with a non-profit mission but we recognize that it can be a win win for our subscribers and their customers. And it’s the why that keeps us going.
by SpringFour | Oct, 20, 2016 | Default
James Dunning, Transformance
Time and again we hear a familiar story: Tales ofhard-working Americans who are overwhelmed by debt, have little or nothing insavings, and are on the verge of disaster when the next emergency strikes. Theindividuals and families are often stuck in a downward economic spiral due topoor decisions and unforeseen circumstances.
Recent studies support what we hear: More than 40 percent ofthe U.S. population lives in “liquid asset poverty” and 30 percent routinelyuse non-bank borrowing. That’s 140 million people who are struggling to keep upwith rising costs and often borrowing against future income to make ends meet.Another frightening fact is that more than half of the U.S. population hassub-prime credit – which means they’re paying even more than they should inhigh interest rates.
Making more money isn’t necessarily the answer. A recentsurvey from GoBankingRates.com revealed that even individuals making sixfigures don’t have as much saved up as they should. Too many of us are spendingmore than we should or over-using our credit cards – regardless of how much wemake.
At Transformance,we stress the need for consumers to better understand their credit scores, togain knowledge in how credit and budgeting works, and learn basic steps toincreasing their financial stability. We do this through one-on-one coachingsessions, workplace seminars, and tailored webinars. We also disseminate a lotof material – both online and in print – for free, so we can empower those inour community to make more informed decisions for themselves and theirfamilies. Transformance Navigators can also steerclients to local services we access through SpringFour.
But setting things right financially isn’t simply aboutfinding the money you need to pay down mounting credit card debt or tucking afew extra dollars away for that inevitable “rainy day.” One of the things we’velearned from the stories we’ve heard is that many situations are a result ofpoor financial behavior – behavioral habits that have been passed from previousgenerations, often creating a legacy of poverty or crises.
When individuals connect with our non-profit organization,we immediately schedule a coaching session and begin to look beyond just theimmediate issues. Transformance clients and our certified coaches will:
· Discuss life-changing events or triggers
· Complete a detailed review of the client’s income, expenses, and bills
· Review existing credit report and score, comparing past behavior and discussing tips for improvement
· Discuss savings goals
· Discuss debt reduction
· Create a spending plan, reviewing options based on the client’s financial situation
· Prioritize goals and finished with a Client Action Plan, detailing the next steps needed to make those goals a reality
Walking hand-in-hand with those who need help, our agency has seen a positive change in the lives of many. On average, Transformance raises credit scores by 61 points and lowers debt by $580 per month. We’ve helped our clients achieve this by creating relationships, meeting with them one on one (or online, if they prefer), and encouraging them to make lasting behavioral changes.
SOURCES: Assets and Opportunity Scorecard 2015; FINRA Investor Education Foundation National; Bloomberg.com
Author
JAMES DUNNING is the digital marketing manager, creative director, and storyteller at Transformance. A former newspaper journalist, James has worked in communication roles with non-profit and education organizations for the past 15 years.
TransformanceInc., is a 501(c)(3) nonprofit founded in 1974, and is a United Way ServiceProvider as well as a HUD-approved multistate housing counseling and education organization. The agency is formally accredited every four years by the Council on Accreditation for Children and Families (COA) to ensure compliance with top industry standards and best practices. The agency has its headquarters in Dallas, Texas, with satellite offices in Arlington; Austin; Amarillo and Ardmore, Oklahoma.
by SpringFour | Sep, 1, 2016 | Default
Last week we announced a new partnership with LendUp ( https://www.springfour.cc/news.asp) that will allow LendUp customers to access SpringFour’s local resources that may help them address financial challenges that they are facing.
This partnership represents a new type of subscriber for SpringFour and we could not be more excited. LendUp, a well regarded player in the fintech space, is a lender that is providing an alternative to pay day loans. They are using technology to offer short term loans to those that need help in a transparent and innovative way.
LendUp provides loans for customers that typically have credit scores below 680 and cannot qualify for a traditional bank loan. The unique component of LendUp’s loan process is that, in states where the LendUp Ladder is available, customers have an opportunity to move up to better loan options as they pay back their loan and also have the opportunity to build credit histories and take advantage of free financial education and counseling sessions.
By partnering with SpringFour, LendUp’s customers can now find additional savings opportunities to address financial challenges through referrals to local non-profit and government agencies that offer programs and resources that may be of help in such areas as utilities, prescription drugs savings and childcare resources.
This partnership makes sense because both LendUp and SpringFour understand the importance of addressing the root cause of financial hardship. It’s not enough to just provide a product or service that funds that shortfall or meets the immediate, short-term need. Ultimately, for a customer to be successful in paying off that loan and moving forward on the path to financial health, the very reason for that loan needs to be mitigated. SpringFour helps to do so by curating resources that address many of the reasons that often precipitate the need for a short term loan—such as job loss, health crisis or unexpected home repair. LendUp’s mission is to provide anyone with a path to better financial health. We are happy to join them in that mission.
About LendUp
LendUp’s mission is to provide anyone with a path to better financial health. It offers safe, transparent products that expand access, lower costs, and provide credit building opportunities for the more than 80 million Americans who currently have limited options within the traditional banking system because of a low credit score. LendUp is located in downtown San Francisco and is backed by prominent Silicon Valley investors including Y-Combinator, Google Ventures, Susa Ventures, Data Collective, Kleiner Perkins, Andreessen Horowitz Seed Fund, Kapor Capital, QED, Eagle Cliff Investors, Yuri Milner and Thomvest Ventures, plus other highly regarded angels and entrepreneurs.
by SpringFour | Aug, 3, 2016 | Default
Each year SpringFour surveys our users to better understand how they are interacting with our applications and how S4’s financial health resources are helping transform the daily financial lives of consumers.
We are happy to share those results with you today.
98% of users agreed that SpringFour allows them to provide tangible tools and resources to consumers who otherwise would not know where to turn.
We like that number and it keeps us motivated to insure that we continually seek out the best and most innovative resources available to help consumers. We strive to be that go-to-resource for anything and all things that can make a difference in a consumer’s financial health. For us at SpringFour, this isn’t just a part of what we do, it’s ALL that we do. Everything we do at SpringFour is super focused on making certain that consumers have the local tools and resources they need to see a change in their financial outlook.
We also know that by providing call center agents and front line staff who interact with consumers a way to address and empathize with the challenges facing them we can help shorten call times, empower employees and make their jobs easier.
As one counselor stated, SpringFour provides “quick, efficient information at your fingertips, it is accessible, easy to read and to communicate to clients,” making my job easier.
SpringFour’s resources allow for consumers to act on direct recommendations and make a tangible impact on their household budget. Almost half of users report that more than 50% of their consumers who received SpringFour referrals were able to improve their payment performance on major debts. This is a big win when you consider that 77% of users also reported that at least half of their clients pay one bill late every month.
For consumers struggling with financial challenges, having someone point them in the direction of a concrete way to save money can make all the difference. Often these consumers are unaware of money saving resources and believe that their only option is a short-term payday loan, which will only make their situation worse.
S4 referrals on the other hand point consumers towards the real, quality solutions that have an impact. 97% of respondents to our survey agreed that SpringFour provides trusted referrals to local solutions for financial health.
We are proud to share that users believe, “Its great to have a service like this that provides non-biased referrals to non-profit and government services because we never have to question the authenticity of the information we’re passing on to our clients in need.”
Through this survey, we also got a better picture of just how important tools to improve financial health are, and the difficulties consumers who access S4 referrals are facing. In addition, many are struggling with high cost financial products such as payday loans, check cashing services, and high interest credit cards. Almost 70% of respondents reported that half of their clients are accessing these products.
Faced with bills they can’t pay, and irresponsible financial products that ultimately make them worse off, consumers need and deserve trusted referrals to nonprofit and government resources more than ever. SpringFour continues to provide these referrals, and our clients see the results of consumers getting on the path to financial health.
Thanks to all of the SpringFour users who took the time to give us feedback and information. We continue to be amazed by the hard work our subscribers are doing, and are proud to partner with organizations committed to improving the financial lives of consumers.
by SpringFour | Jun, 29, 2016 | Default
Earlier this month, I attended CFSI’s Emerge Conference and as part of that event, participated in the FinX experience. A great event that brings together people who work in the financial services field and takes what is all too often an abstract topic and makes it real. CFSI provides participants with the very real and unfortunately difficult task of accessing financial services without a bank account.
Charged with cashing a payroll check, a personal check, sending and receiving money and purchasing a prepaid card, our team found that not only is is difficult to access such services, it’s time consuming and existing outlets cannot be relied upon to offer the services that they purport to offer. To complete these tasks, we visited a major bank branch, a gas station, 3 convenience stores, a payday lender, and a title loan company.
Simply put, it’s hard, frustrating and expensive. Imagine if in order to complete these simple and routine financial tasks, you had to spend two plus hours navigating six or seven different outlets and at the end were still left without the money wired to you because the terminal was down and were unable to purchase a prepaid card because none of the outlets offered any for purchase. And in the midst of this, you had a job to get to, bills that needed to be paid, children to drop off at day care or school or be on time for a doctor’s appointment. Would you be able to allocate that much time in your day to access your money and pay bills? How would the need to do this affect your overall day?
Why does this matter?
It matters because the people who most need access to affordable and accessible financial products and services are not getting them. If we are honest with ourselves, then we need to face the fact that even with the advent of innovative FinTech products and services, we are not meeting the needs of consumers with limited financial resources and have a long way to go. We can do better.
It matters because 57 percent of American’s are struggling financially[1] and and 43 percent of Americans describe themselves as having a hard time paying bills and credit payments. When living pay check to paycheck (and over half of Americans do), simple unexpected costs or mishaps create significant roadblocks to financial health.
And yes, there are some great, affordable financial products and services out there but the reality remains—those products and services are still not reaching those that need it most.
Participating in the FinX experience should be mandatory for all of us working in this field. It brings clarity and empathy to the experience of the unbanked. And it provides a whole lot of motivation to get to work and make things better. And that’s what we are doing at SpringFour.
![SpringFour Wins 2015 Empowerment Award-SpringFour CEO Rochelle Nawrocki-Gorey Shares her Award Remarks]()
by SpringFour | Nov, 5, 2015 | Default
SpringFour is proud to be the recipient of the 2015 Empowerment Award last month. President, CEO, and co-founder Rochelle Nawrocki-Gorey accepted the award, delivered a word of thanks and shared a vision about what is next for SpringFour.
Click here to read more about the 2015 Empowerment Award.
Click here to read more about the Award and its sponsor, Promontory.
From Rochelle Nawrocki-Gorey:
Thank you. We are extremely honored to be here tonight and grateful to be receiving the 2nd Annual Empowerment Award.
We are especially honored to be receiving the Award from the Promontory Group-a group that is committed to financial innovation and the promotion of responsible lending products.Thank you Gene and the Promontory team for making this central to the work that you do here.
When we started SpringFour back in 2005 we knew it was important to connect homeowners to local services when they were behind on their mortgage. Our research also told us that banks and loan servicers were looking for ways to connect their borrowers to local help.
We understood that when a person could not pay their mortgage, there was a reason. Something was happening in their financial life that made paying that bill impossible. We also knew that for many of those situations, solutions existed.
Non-profits and government agencies exist to help with utility bills, legal assistance, childcare, food expenses and more. But those in trouble didn’t know about them.
ational call centers could not be the experts in each community where they serviced loans.
We set about to change that and we built SpringFour.
Today, with our partners, we make over 1.5 million referrals each year. We have over 9,000 resources in 175 cities around the country. We offer help in 26 different service categories.
Just today, at 5 pm. we had made over 3,600 referrals for consumers in need. This month we are on track to make over 100,000 referrals.
But we want to do more.
First, Let me share with you the power behind a referral and how a simple technology solution is creating significant financial savings for American families.
Making these referrals means that a veteran waiting on disability benefits will continue to have a home AND be able to buy groceries to feed his family. Because prior to a referral from SpringFour, this family did not know how they were going to be able to pay for both.
It means that an elderly woman with limited income who was spending $500 on prescription costs now pays only $200 a month. That’s a $300 per month savings.
And as we expand into connecting consumers with innovative and responsible financial products, it means that a family no longer is using high priced check cashing services to access their own money. They have connected with a more appropriate financial product and are saving almost $100 per month.
On average, consumers save $250 per month with SpringFour referrals.
The amount of savings that we are helping people obtain is significant. More than 50 percent of Americans cannot afford a $400 emergency expense and 40 percent of Americans are living paycheck to paycheck.
With SpringFour referrals, we are transforming consumers’ financial outlook. Money saved can be allocated toward retirement, college savings or paying down student loan debt.Or it can be used to meet mortgage payments that before were unaffordable.
We are excited to announce that because of this Award, we will be able to build out LifeKit and expand into new markets like student loan servicing and consumer banking. LifeKit is a new mobile app that will allow us to extend our relationship with any consumer no matter where they are at financially.
LifeKit will provide consumers with connections to innovative and appropriate financial products, tools and services. Through this mobile technology, we look forward to reaching many more consumers.
I also want to extend my thanks and appreciation to a few amazing people that without their support, dedication and hard work, SpringFour would not have received this Award.
I’d like to thank Larry Gorey, my husband for giving me the encouragement and support to turn an idea into a company.
I’d like to thank Dean Caldwell Tautges who started as a SpringFour’s 1st customer when he was Director of Counseling at the Homeownership Preservation Foundation and has since become a valuable partner and co-worker at SpringFour. Dean keeps everything moving and turns ideas into reality.
Thank you to Jon Roketenetz, who has been with us since day one, he’s the mastermind behind the technology that is at the core of everything we do.
I’d also like to thank you subscribers, banks both large and small, loan servicers, non profit housing counseling agencies, veterans organizations and employee assistance programs. These forward thinking companies have committed to helping their customers not only because it’s the right thing to do but they know it’s also good for business.
Our work is far from over but with this Award, we are looking forward to working with you to help even more consumers become financially healthy because it’s in all of our best interest to do so.
Thank you.
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