Research and Insights

In Our Clients’ Words: SpringFour User Survey Results

Each year, SpringFour surveys the users of its S4pro tool – agents and counselors who use S4pro to provide vetted financial resources to customers in need. The survey helps us get a finger on the impact our referral tool has on our clients’ business, their employees working directly with consumers in need of financial assistance, and customer outcomes. Among other insights, the survey shows that SpringFour has become an integral piece of many companies’ COVID-19 response strategies.

The Looming Crisis of Healthcare Inaccessibility During the COVID-19 Pandemic

Read insights from SpringFour’s VP of Impact and Research, Katy Jacob, on an impending crisis in access to healthcare that would impact up to a third of the country. Healthcare costs and access impact every aspect of Americans’ financial health, and here at SpringFour, we have seen first-hand how the COVID-19 pandemic has led to the increased need for additional healthcare savings resources for families.

Foreclosures in the U.S.: The Calm Before the Storm?

Economists and housing specialists are closely watching the impact of the COVID-19 crisis on current and impending foreclosure rates. Certain regions of the country are more at risk than others, with areas along the West Coast, clustered around New York,...

Spending the Summer with SpringFour

Morgan Pierce, Communications & Impact Intern, discusses what she’s learned through her summer internship experience at SpringFour.

Financial Health Survey of LMI Families

Financial health survey reveals that families face major challenges in paying for basic resources and do not know where to turn for assistance.

SpringFour Partners with Enova to Help Customers Save and Move Forward

At SpringFour, we believe it is essential to recognize the many ways in which our partners work to help their customers achieve financial wellness. One of the many great examples that highlight this work is SpringFour’s partnership with Enova.

COVID-19 Impact Report Executive Summary

SpringFour is in a unique position to help address issues related to the unprecedented financial strain caused by the COVID-19 pandemic. Our mission and business model has always been to partner with financial institutions and others to provide specific, local resources to families who need financial assistance. To this end, in late July, SpringFour issued a report of findings related to trends in resource need following the COVID-19 pandemic.

A Looming Crisis: Unprecedented Levels of Eviction

The United States may be on the brink of an unprecedented eviction crisis with 23 million renters at risk of losing their homes. The CARES Act, which included a temporary eviction moratorium, stopped protecting renters from eviction on July 31. In response, SpringFour’s data team developed a Tenant Tip Sheet to help end users struggling to maintain adequate housing. This tip sheet provides essential information on tenant rights and responsibilities under the CARES Act, provides links to local and state eviction moratoriums, and provides links to tenant advocacy organizations and rental resources available through SpringFour.

Rochelle Gorey on SpringFour Being Selected for The Financial Health Network’s Leaders Program

SpringFour Co-Founder and CEO Rochelle Gorey discusses SpringFour’s journey to becoming a Financial Health Network Leader.

How Lenders Are Empowering Their Employees to Help Their Customers Repay Loans

No financial institution wants to have to give its customers bad news–especially in a time like this, when so many are experiencing financial hardship due to the COVID-19 pandemic. Forward-thinking companies are looking for ways to help turn a negative experience into a more positive exchange during this trying time–but they often don’t have the right resources at their fingertips. SpringFour can help you connect to your customers and enable your employees to feel that they are providing a value-added service that no other lender can offer.